Mark RauterkusTips

Seeking clarity on SendOwl email notifications after a sale to a customer

2020-08-24 · Status: publish · Business, Sales, SendOwl, WWW

Set up in SendOwl

This is sorta unclear.

Clarity on what customers get after a sale with SendOwl needed

ISCA's Webmaster Asked Support at SendOwl:

As a seller, I'm getting THREE emails after every sale.

  • Account (Merchant ID: 188353)

First Reply from SendOwl from Paul

If you have seller notification sent then we will send you up to two emails per sale:https://www.sendowl.com/settings/notifications/editOne is a copy of the order email and one is a copy of the receipt email.As per the email you shared with us, the ones we send to you start with the following:--Good news - you've just received a payment. The buyers receipt is shown below for your records:--So you know that is for you (and not the buyer).I hope that helps,Cheers, Paul.--Paul Tomessupport@sendowl.com

Second Email from ISCA to SendOwl

Just so you know, I'm getting three emails for every sale, not two. But, checking, the emails that come to me all begin with our NAME at the top. 

Dear Doug, Good news, blah, blah, blah -- and then the customer info.

My original questions remains unanswered. 

  • Am I getting this (a third email) by mistake?
  • Can you confirm that the buyer is also getting this email too????

Thanks for the swift reply.

Source: helpdesk.WordPress.2026-06-05.xml · Original ID: 2210